Returns & Exchanges

We want you to love your jewelry, but if you aren't 100% satisfied, we offer a 100-day risk-free return policy on all purchases. Whether it's a gold rose or a diamond ring, our goal is to ensure you have a perfect experience.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via phone or email to request a Return Authorization and receive your prepaid shipping label.

• 2.
  Pack Your Item

  Place your jewelry in its original packaging, including all certificates and gift boxes, and secure it inside a sturdy shipping carton.

• 3.
  Ship It Back

  Affix the prepaid label to your package and drop it off at any authorized carrier location; all return shipments are fully insured for your peace of mind.

• 4.
  Receive Your Refund

  Once our master jewelers inspect the item, we will process your full refund or exchange within 5-7 business days to your original payment method.