Frequently Asked Questions
Everything you need to know about the world's most famous jeweler.
Why do people say 'I Hate Steven Singer'?
It is our famous slogan! It started when a customer's wife loved her diamond ring so much that they ended up having children, leading the husband to jokingly say he 'hates' Steven Singer for the added responsibility. It reflects the high quality and romantic success of our jewelry.
What is the warranty on your jewelry?
We offer a Lifetime Guarantee on our jewelry. We stand behind our craftsmanship and will repair or replace items that have manufacturing defects to ensure your piece lasts a lifetime.
What is your return policy?
We offer a 100-day full money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 100 days for a full refund, no questions asked.
How long does shipping take?
Most orders are processed and shipped within 24 hours. We offer fast and free ground shipping on all orders within the United States, with expedited overnight options available at checkout.
Do you offer jewelry financing?
Yes, we provide several flexible financing options to fit your budget, including 0% interest plans for qualified buyers through our partnership with leading financial providers.
Are your diamonds ethically sourced?
Absolutely. At Steven Singer Jewelers, we only sell conflict-free diamonds. We strictly adhere to the Kimberley Process to ensure that every stone is sourced responsibly and ethically.